Order & Delivery

Ordering & Delivery

At ByCherelle, we strive to process and deliver every order as efficiently as possible.

Processing Time: 2–3 Business Days

Delivery Time: 7–10 Business Days

Please note that delivery times may occasionally extend up to 14 business days depending on the destination, carrier, or seasonal demand.

Orders are processed shortly after they are placed. For this reason, cancellation requests cannot always be guaranteed.

If you need assistance with an order, please contact us as soon as possible:

If your item arrives damaged or defective, please contact our support team and provide:

• Your order number

• A clear photo or video showing the issue

Our team will review the information and work with you to find an appropriate solution.

If your package is lost during transit or cannot be delivered due to shipping-related issues, please contact us.

We will investigate the situation and assist you with a suitable resolution whenever possible.

If a package is delivered but not accepted or collected, it may be returned by the carrier.

In such cases, additional shipping fees may apply if a reshipment is requested.

Any applicable shipping fees will be displayed during checkout before payment is completed.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 1–3 business days for tracking updates to become available after shipment.