FAQ

Frequently Asked Questions

Most orders from ByCherelle are delivered within 7 to 10 business days.

In some cases, depending on the product or destination, delivery may take up to 14 business days.

We work with trusted logistics partners to ensure efficient order processing and reliable delivery.

We understand that delays can be frustrating. Occasionally, shipments may experience delays due to customs processing or unexpected carrier issues.

If your order has not arrived within the expected timeframe, please contact us with your order details and we will be happy to assist you.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please note that tracking information may take 1 to 3 business days to become available after shipment.

If you need assistance, please contact us with your order number or the email address used during checkout.

If you receive a damaged or defective item, please contact us and include the following information:

• A clear photo or video showing the issue

• Your order number

Our support team will review your request and work with you to find a suitable solution.

You may request a return within 14 days of receiving your order.

To start a return request, please contact our support team:

For additional details, please refer to our Return Policy page.

No. Please contact us before returning any item.

Return instructions may vary depending on the product and fulfillment location. Returns sent without prior approval may not be accepted or processed.